Burning, dryness or sore patches
Ulcers, a dry or sticky mouth, or a raw area that no product seems to soothe are worth reporting. Causes vary, so they should not be assumed routine. Say whether the area is spreading or making it hard to drink.

Mouthwash, gels, special toothpastes: the shelf is full of promises, and your mouth is tender. Get advice on what suits you during cancer treatment, plus an assessment if something needs checking.
Your usual mint toothpaste suddenly burns. The mouthwash you have used for years makes your eyes water. So you stand in front of a shelf of rinses, gels and sensitive formulas, wondering which one is meant for a mouth like yours right now. That moment is a good reason to ask, because the answer depends on more than the label.
It depends, first, on your treatment. We will want to hear which therapy you are on, the stage you have reached, your full list of medicines, and anything your oncology team has already recommended or prescribed for your mouth. Those details help us suggest what fits and spot anything that might clash. They also tell us whether a sore area needs a closer look rather than a new product.
Bring the problem, not a shopping list. Tell us what changed, when it started, and how eating, drinking and brushing are going. We will explain what we need to know and where the concern should be seen. Some problems are best handled first by your cancer team or a hospital dental clinic, and if that is the case, we will tell you.

If a product cannot fix it, we want to know. Describe how the problem affects meals, sleep, speaking or cleaning, and pass on what your cancer care team has already suggested.
Ulcers, a dry or sticky mouth, or a raw area that no product seems to soothe are worth reporting. Causes vary, so they should not be assumed routine. Say whether the area is spreading or making it hard to drink.
A sore tooth, a broken filling or a denture rubbing the gums usually needs a dental look rather than a gel. Call before coming in so timing and medical details can be considered. Please avoid covering damage with home materials or adjusting the denture yourself.
Tiredness, nausea, tender gums or limited opening may mean your usual products and steps no longer suit you. Tell us what you can manage. We can help you find a simpler routine, instead of stopping or forcing something that hurts.
Report fever, sudden illness or trouble drinking to your oncology team's urgent line right away. No product or dental booking should delay that call.
Coordinating with your cancer care helps us give advice that matches your situation. A visit may be mainly about assessment and comfort, including what to use at home, or a specific problem may need treatment or a specialist. Cancer alone does not decide which, and even simple recommendations need the medical background.
It also makes it clear who to turn to. If a product stings or symptoms change, should you call us, your oncology nurse or a pharmacist? Having your routine and products written down, with a follow-up agreed, makes it easier to keep track.
Share your treating teams' names and agree to relevant information being exchanged, including products you use at home. That reduces mixed advice and helps decide whether a symptom calls for a dental review, a medical one, or both.
Being able to brush without burning or eat without stinging are real goals. Those priorities sit with the examination findings when we plan. Ask what can be eased now and what needs more information.
What suits you in one phase may not suit the next. Your routine and dental plan both deserve another look whenever treatment moves on; neither is a lasting clearance. If your therapy shifts before a booked visit, give us a call.
Bring your medication list, oncology contact details and the toothpastes, rinses or gels you are using. If you are unsure of a treatment name or date, let us know where it can be checked.
We ask about your mouth, your current treatment, the products you use and why you have come. Mention any head and neck radiation and medicines affecting bone or healing, and anything your oncology team has prescribed for your mouth.
Certain procedures cannot go ahead until the dentist has heard from your medical team or seen recent bloodwork. No date on the calendar is ideal for everybody. Your teams settle infection, bleeding and healing concerns between them first.
We look at your teeth, gums, the tissues lining your mouth and any appliance, aiming to find the cause and decide whether tests would help. Tell us if anything is too sore, or if you need a moment.
You may leave with product advice, preventive support, treatment arranged, medical review or a referral. Ask what each step is for and when it will be reviewed, and confirm who to call if things get worse.
Work from advice that reflects your therapy and what the examination showed. When pain or bleeding gets in the way, the answer is usually to adjust the routine, not to pile on more products or test an unfamiliar remedy.
Many tender mouths cope better with soft bristles and an unhurried touch, though your medical status shapes the details. Has your bleeding risk changed? Then check with the treating team before flossing. Two people on the same therapy may still get different advice.
Ask whether a toothpaste, rinse or moisturizing product is right before adding it, and follow prescription directions. Tell us about stinging. Sharp flavours are no measure of how well something works, and nothing mixed in the kitchen should take over from what your care team advised.
If pain, sores or swallowing difficulty affect food or fluids, let your oncology team know. Dental advice may be part of the response. Note what changed and which products you were using at the time.
Patient information: National Cancer Institute — mouth and throat symptoms during treatment
When you contact us, mention new symptoms and any change in your treatment. These answers outline the conversation; your recommendation depends on examination and medical advice.
Call our Bronte Street practice with a quick description of the problem, your current treatment and the products you are using. We will go through what an assessment requires and where your care is best handled. Have your oncology team's urgent number within easy reach.
If fever or sudden illness strikes, call the urgent number from your oncology team. Requests sent through our website are for things that can wait.